Claims department
By your side when you need us most
How we handle claims
As an independent international insurance broker, our internal claims specialists make sure you never face a claim alone. Our process is simple and effective:
- Claim Notification – We collect your details and notify the insurer.
- Active Follow-up – We keep you informed at every stage.
- Defending Your Interests – We negotiate with the insurer on your behalf.
- Resolution – We handle all the details until the case is closed.
Emergencies: need help now?
Click the button below for our emergency numbers.
Emergencies & urgent claims
In case of urgent property damage (e.g. water leaks), please take immediate steps to limit the damage (e.g. contact a plumber or turn off the water supply).
Document everything with photos and receipts – this will support your claim.
In the event of a car accident, contact the police if necessary and complete the DAA as accurately as possible. The towing service number can be found in your policy, or you can download our list of emergency numbers here.
💡 You can always download the official DAA form here (available in English and Spanish).
What to do in case of a claim?
Home / Community
- Take photos of the damage.
- Contact our team before starting repairs.
- Do not accept liability without our advice.
Car
- Complete the accident report if applicable.
- Take photos of the incident.
- Do not admit fault before consulting us.
Boats / Yachts
- Notify the port authority if necessary.
- Gather details of all parties involved.
- Contact our Claims Department immediately.
Business / Commercial
- Secure the premises to avoid further damage or loss.
- Document everything with photos, videos, and witness statements if possible.
- Keep invoices, receipts, and any records related to the claim.
- Contact our Claims Department before engaging in any negotiations with third parties.
Submit your claim
Click the button below to start your claim request. Our Claims Department will contact you as soon as possible with next steps.
Or email us directly at: claims@seippel.com
What do you need to submit a claim?
Requirements vary by type of claim, but you will typically need:
- Your policy number
- A description of the incident
- Photos or videos of the damage
- Invoices or repair estimates
- Police or medical reports (where applicable)
- For car accidents: a completed Accident Report Form (DAA)
💡 You can always download the official DAA form here (available in English and Spanish).
Questions about your coverage?
Not sure if your situation is covered? No problem.
Send us a message, and we’ll review your policy and advise you before you take any action.
Tips & prevention
Home Insurance
- Key advice for expats moving into a new home in Mallorca: check water and electrical installations.
- Avoid socket overuse and unplug appliances when away.
- Always close the main water supply before travelling.
Community Insurance
- Regular preventive maintenance of roofs, elevators, garages, and pipelines.
- Clear emergency and safety plans for all residents.
Car Insurance
- Keep up with mechanical checks.
- Always carry updated documents and insurance.
- Extra security systems recommended, especially for expats not yet used to Spanish driving.
Boat & Yacht Insurance
- Perform a full check before setting sail.
- Maintain engine and safety equipment regularly.
- Adapt your policy to seasonal navigation plans.
Why choose Seippel & Seippel
We work for you
Independent
We are independent, with access to the best coverage and premiums worldwide.
Personal service
Personal attention and tailored insurance solutions. Our commitment to you.
In-house claims department
We handle claims personally, in-house, with speed and care.
40 + insurance partners
Access to over 40 international insurers, enabling us to find tailored coverage at the most competitive premiums.
Would you like to speak with us?
We’re here to answer your questions and guide you personally.
Our insurance advisors will review your situation and help you find the right cover — with no obligation.
Request a call back
Tell us when it suits you and we’ll call you.
Send us an E-mail
We reply as quickly as possible.
Give us a call
Monday to Thursday: 8:30 - 17:00
Friday 8:30 - 15:00
+34 971 671 214